Audience Insights Analyst

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. 

Job Description:

Position Title: Audience Insights Analyst

Position Type: Full-Time 

FLSA Classification: Exempt 

Division: Data Strategy 

Department: Database & Analytics 

Reports to: Director of Data Strategy 

Date Reviewed: 2/5/2026

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. The Momentary enriches lives through music, art, and food experiences that inspire creativity, build community, and create joy. You belong here, make the most of this moment.

Position Summary:

The Audience Insights Analyst is a research-and-analytics professional who turns audience data into clear, actionable insight to guide brand, marketing, membership, and public engagement decisions at Crystal Bridges and The Momentary. Reporting to the Director of Data Strategy, this role integrates CRM/behavioral and campaign data, market research, and audience research, partnering daily with the Marketing and Communication teams, to evaluate brand health, segment engagement, campaign effectiveness, and experiences across the guest journey.

Principle Responsibilities:

Data Analysis & Reporting

• Use internal systems—particularly the CRM—to extract and analyze audience, ticketing, membership, and visitation data as needed to support stronger insights and tell comprehensive audience stories, highlighting motivations, barriers, and behavioral patterns
• Review and analyze marketing analytics from external agencies, including campaign effectiveness, media performance, creative testing, funnel metrics, and brand health indicators.
• Develop clear, visually compelling dashboards, briefs, and presentations that distill complex datasets to a wide range of internal stakeholders, from creative teams to executive leadership.
• Ensure accuracy by validating data sources, checking logic, noting assumptions, and representing limitations transparently.

Audience & Market Insight Integration

• Interpret and synthesize existing research studies, including survey findings, segmentation models, brand trackers, visitor experience studies, exhibition evaluations, and partner-provided insights.
• Translate research results into clear, actionable recommendations tied to brand, program, and audience engagement goals.
• Maintain working knowledge of market research principles to accurately interpret methodology and limitations when analyzing partner or agency-delivered studies.

Cross-Functional Partnership

• Collaborate closely with marketing and communications to align insights with campaign planning, audience targeting, creative development, and brand strategy.
• Help teams refine questions, explore options, and apply insights to operational and strategic decisions.
• Participate in cross-departmental working groups and planning sessions, providing evidence-backed perspectives.

Qualifications and Skills:

Education, Training, and Traits:

• Bachelor’s degree in marketing, communication, social science, data science, business analytics, or a related field.
• Demonstrated experience interpreting research studies, marketing analytics, or audience insights.
• Strong analytical abilities with familiarity in tools such as Excel, Tableau/Power BI, or equivalent.
• Exceptional communication skills, including collaborating cross-functionally and simplifying complex data and tailoring messages to diverse audiences.
• Experience with Tessitura, CRM/marketing automation systems, or ticketing databases, preferred
• Experience with paid marketing and/or performance marketing experience preferred (e.g. Google Tag Manager, Google Analytics, pixels, floodlights, etc)

Work Experience:

• Five years’ experience in marketing, research, or data operations, in a museum or cultural organization preferred.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Vision abilities required by the job include close vision. 
• Work Environment: The majority of work will be performed in an office environment. The noise level in the work environment is usually low to moderate. Reasonable accommodations will be reviewed and evaluated should exhibitions exceed noise levels. Occasional weekend, evening and night work hours also required. 

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.