DEPARTMENT SUMMARY
- BlueCrest Global Services is the global business unit of BlueCrest that provides equipment service and support, professional services, and aftermarket parts across BlueCrest and 3rd party products worldwide. We have ~1,000 technician and support professionals globally that support our on-site, on-call, and parts / T&M service customers on 24 x 7 x 365 basis.
POSITION SUMMARY
- The Sortation Solutions Advisor is responsible for ensuring the delivery of outstanding service levels to enterprise sortation accounts. This role is key to supporting the migration from competitive and legacy sortation workflow in the event of technology refresh or competitive displacement. In addition to delivering outstanding service and effective communication, you will also identify and develop additional service opportunities that deliver value for the client and grow revenue for BlueCrest. Key deliverables are building and maintaining a trusted partner relationship with key client stakeholders and demonstrating superior on-going service delivery performance. The Sortation Solutions Advisor is accountable for the overall profitability and growth of the account by identifying and leading improvement through workflow optimization and adoption of best practices.
- This role will work closely with Sortation Product Support, Field Services, and the Sales Account Managers in developing new opportunities for revenue. The role is also a critical enabler to ensuring the mitigation of competitive threats and to continue evolution of the Global Service value proposition in line with clients desired outcomes and industry trends.
CORE POSITION RESPONSIBILITIES AND EXPECTATIONS
- Workflow support as part of new product placements.
- Support the business development and closure of Professional Services over and above the base contracted EMA (workflow optimization, sortation scheme optimization, operational efficiencies, risk mitigation) with a target of $250k incremental revenue across assigned accounts
- Drive continuous improvement of Service value propositions and service offering portfolio to deliver strong customer satisfaction and recognition of BlueCrest Service value
FUNCTIONAL ACCOUNTABILIITES / WORK ACTIVITIES OF ROLE
- Take the lead on developing relationships with key stakeholders that enable a trusted partner status individually and for BlueCrest as a service and technology provider.
- Work with Service & Sales Leaders to define a client engagement plan to maintain excellent service levels and a solid growth pipeline.
- Identify the capability and processes required to support the delivery of service across the client’s enterprise and ensure any gaps are addressed with changes required managed through an action register.
- Review, analyze and forecast data to determine account progress toward stated goals and objectives.
KEY RELATIONSHIPS
Reports to Position Title: VP of Solutions Engineering and Delivery
Scope of Responsibility: North American focused with responsibility to collaborate and contribute to Global projects and frameworks.
QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS)
- Bachelor of Science degree or equivalent work experience required.
- Strong sortation, mailing, and operational experience, with an emphasis on service delivery and workflow implementation.
- Expertise in client sortation workflow, including competitive products, BlueCrest legacy, and current BlueCrest products.
- Demonstrate extensive experience of building client relationships and delivering effective account management to deliver growth.
- Ability to influence client decision making as a trusted advisor including interacting with leaders and business clients as a peer.
- Direct & indirect team leadership and collaboration skills.
- Project Management experience with strong evidence of bringing complex projects to completion.
- Experience working in a matrix environment ideally in a consultative role.
Qualifications
QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS)
- Bachelor of Science degree or equivalent work experience required.
- Strong sortation, mailing, and operational experience, with an emphasis on service delivery and workflow implementation.
- Expertise in client sortation workflow, including competitive products, BlueCrest legacy, and current BlueCrest products.
- Demonstrate extensive experience of building client relationships and delivering effective account management to deliver growth.
- Ability to influence client decision making as a trusted advisor including interacting with leaders and business clients as a peer.
- Direct & indirect team leadership and collaboration skills.
- Project Management experience with strong evidence of bringing complex projects to completion.
- Experience working in a matrix environment ideally in a consultative role.
