As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings.
What will I be doing?
Working within a team to answer all calls and emails following the brand standards
Provide exceptional customer services and effectively and professionally manage all reservations for guests
Book and manage reservations through the reservations system
Qualify and generate Sales Leads for the sales team to acquire new clients
Ensure that the system and booking documentation are accurate and up to date
Configure rates in Opera PMS system based
Requirements
Possess guest service skills and excellent communication skills
Detailed & Customer service orientated
Ability to work independently and as part of a team
Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
Able to type 25 words per minute
Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage
Advanced English language
Experience
Preferably, have minimum one year experience in Reservation department or customer service.
High School Diploma preferred
Benefits
We offer a
competitive salary package, accommodation, transportation, medical insurance which includes dental, air
tickets, and hours which offer you a work life balance.
Along with
this we have many examples of how those that work with us have grown and
developed their career throughout our company. So if you are committed and
driven and want to develop into other areas then we will support you to do
this.
At Premier
Inn, we know the importance of creating a culture which brings the experience
to life for both our customers and our team and this is supported by strong
company values. We employ people that not only believe in our values but also
have the passion to live and breathe them, and always put the customer in the
heart of everything we do.
We want
Premier Inn to be a place where people’s skills and careers grow as fast as we
do. A place where everyone has the opportunities to develop and achieve their
dreams. We put emphasis on a ‘promote from within’ culture and continuously
strive to create a supportive and engaging environment in which our team can
thrive and deliver.
If this
sounds like you and you are ready to work in an environment that values your
work and rewards you fairly then please click on the "I'm interested"
button and join the team!
