Valet Parking Supervisor - Westfield Sydney

Your opportunity

Join the team at Westfield Sydney as a Valet Parking Supervisor, leading our flagship premium valet operation in one of Australia’s most iconic retail destinations.

As the first and last touchpoint of the customer journey, our valet experience sets the tone for every visit. In this high-profile, fast-paced environment, you’ll shape service excellence, uplift team culture and accountability, and elevate the overall customer experience.

Working closely with the Services Supervisor and Valet Team Leader, you’ll deliver a seamless, refined valet experience while building your leadership capability within a supportive and collaborative flagship team.

Day-to-day, you will:

As the Valet Parking Supervisor, you will lead the day-to-day operations of our valet team, balancing hands-on service delivery with team leadership and operational goals.

• Lead, coach and develop the Valet team to deliver a seamless, premium guest experience.
• Drive team performance standards, fostering accountability and a high-performance culture.
• Manage rostering, timesheets and wage control to optimise resourcing and cost efficiency.
• Identify opportunities to improve service delivery and contribute to income growth.
• Support people management processes including performance conversations and development planning.
• Align team priorities with the Asset Business Plan and centre-wide objectives.
• Build strong working relationships with Centre Management, Marketing, retailers and customers.
• Provide hands-on operational support, including confidently driving a range of vehicles.

This is a permanent full-time position based onsite at Westfield Sydney.

What sets you apart

• Leadership & Coaching Mindset – You are proactive, people-focused and driven to uplift capability, performance and culture.
• Commercial Acumen – You understand wage control, operational efficiency and how to balance service excellence with financial outcomes.
• Customer-Centric Approach – You thrive in premium, customer-facing environments and consistently deliver exceptional service.
• Organisation & Time Management – You can confidently manage admin responsibilities while remaining present and hands-on with your team.
• Confident Communicator – You build strong relationships and influence positively across teams and stakeholders.
• Experience & Maturity – Prior leadership experience in a customer-facing environment (retail, hospitality, hotels or similar), with the confidence to hit the ground running.
• Driver Confidence & Licence – Valid full manual Australian driver’s licence with the ability to safely operate a range of vehicles.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.  If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us.

For more information or if you have any questions, please email scentregroupcareers@scentregroup.com 

Applications close: 15th March 2026 (unless filled prior).