Purpose of the Job
Job Description
• Implement the department’s strategy to support and achieve the IT station’s objectives.
• Execute tasks related to the implementation of new IT systems across the site.
• Submit hardware and software requests to the procurement department.
• Manage user accounts, access permissions, and related administrative settings.
• Set up workstations for new employees, including all required hardware and software.
• Install, configure, and manage local scanners and printers.
• Provide technical support and troubleshoot hardware and software issues on workstations and laptops, ensuring all devices receive the latest software updates.
• Ensure timely implementation of software security patches and updates.
• Monitor local server health, branch connectivity, and call center systems through the PRTG monitoring system.
• Handle GCS cases and ensure timely resolution on a daily basis.
• Manage local SQL servers where applicable.
• Maintain an up-to-date annual inventory of all IT assets, including hardware and software.
• Supervise and follow up on tasks assigned to external IT service providers.
• Coordinate and follow up with internet and telecom service providers.
• Collaborate effectively with team members to achieve shared objectives.
• Engage in continuous self-development and enhancement of technical skills.
• Facilitate smooth and effective information flow both horizontally and vertically within the organization.
• Achieve assigned annual KPIs and work on identified skill gaps for continuous improvement.
• Provide consistent IT support to all employees across the country.
• Ensure timely resolution of all employee Help Desk requests within the defined SLA.
Job Requirements - Experience and Education
- Bachelor's degree in Computer Science, or any relecant field.
- 1-2 years of experience.in a similar role.
- Very Good command of English, with strond communication skills.
- Flexibility to rotate between different locations.
Leadership Behaviors
Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focus
Skills
