At 32Co, our orthodontic designers and the treatment plans they create are at the heart of our ortho/aligner product. This team turns clinical expertise into world-class treatment outcomes for dentists and their patients. We’re now looking for a Team Lead to work closely with Rohan (Orthodontic Design Lead), Nick (VP Operations) and Hattie (Head of People) to ensure our design team is empowered, engaged, and set up to thrive. Your mission is to own the operational processes and programs that keep the team running smoothly, from onboarding and recognition to performance management and workflow improvements. If you love helping teams do the best work of their lives, care about people as much as process, and want to play a key role in scaling a high-performing healthtech team, this role is for you. What you’ll do:• Partner with leadership to ensure the design team has the capacity, structure, and support needed to meet business goals.• Hold regular 1:1s with designers to stay close to the pulse of the team - understanding their challenges, wins, development goals, and engagement levels.• Design, implement, and improve processes across the design team, including workflows, feedback loops, recognition, performance tracking, and team operations to ensure efficiency, clarity, and scalability.• Lead performance and development processes, including growth frameworks and feedback rituals that drive engagement and accountability. You will track performance metrics and team capacity to identify operational bottlenecks and opportunities for improvement.• Lead engagement initiatives that reinforce team culture and celebrate design wins, ensuring remote and distributed team members feel connected.• Define and communicate clear progression pathways, ensuring designers understand how they can grow and succeed within 32Co.• Run ad hoc operational projects that make the team more effective, including testing new tools, refining workflows, or implementing new systems.• Support delivery of exceptional onboarding experiences (in collaboration with designer onboarding team) that quickly get new designers confident, connected, and productive.• Be the connective tissue between the design team and cross-functional partners (Prep, Product & Tech, Clinical), ensuring alignment and strong communication across teams. You’ll thrive in this role if you have…• Proven experience in People Operations or Team Management, ideally in a fast-paced or high-growth environment.• Strong operational, process design, and organisational skills, with the ability to manage multiple priorities and deliver consistently.• Excellent communication and relationship-building skills, especially across remote and distributed teams. Desirable• Experience working in a startup or scale-up environment.• Experience adopting or implementing new tools or systems, especially AI or automation technologies.• Prior experience supporting remote-first or globally distributed teams.• Prior experience working within a dental or health-tech environment. You’ll thrive in this role if you are…• People-first and empathetic. You genuinely care about people’s experience at work and love helping others succeed.• Curious and improvement-focused. You’re always asking, “how can we make this better?”. You think 5 steps ahead to visualise and build towards the future of your team.• Organised and proactive. You like bringing structure to fast-moving environments and spotting problems before they arise.• Action-oriented. You prefer hands-on problem solving and delivering tangible improvements.• A communicator and connector. You keep remote teams informed, engaged, and working smoothly together.• A builder and improver. You see opportunities to make things better and enjoy creating systems that scale.• Comfortable with pace and change. You enjoy the rapid pace and energy that comes with a scaling startup and can help others adapt.• Excited by healthcare innovation. You’re motivated by the real-world impact of helping clinicians deliver better care to patients. Why join us:• Opportunity to work on a health technology product solving a multi-billion dollar problem• Be part of a collaborative and inclusive work environment with a culture of teamwork, innovation and creativity• Have access to the latest tools and technologies• Opportunities for professional growth and career advancement• Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.
