Customer Service Representative MEAT with Arabic

Job Description:

The Customer Service Representative MEAT is responsible for providing exceptional customer service to our Envista customers from Middle East, Africa and Turkey region. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity

Key Responsibilities
- Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism. 

•  Works closely together with other departments in the Supply Chain (Warehouse, Planning, Logistics) and the rest of the organization to ensure Orders and Credit and Returns are processed in a correct and timely manner. 

•    Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. 
•    Shares the knowledge with junior team members. 
•    Point of contact (mainly electronic, occasionally telephonic) for Customers and Sales colleagues during the day for a quick and dedicated service for both the external as well as the internal customer
•    Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
•    Manages product and service complaints
•    Assures fulfilment of the local legal requirements
•    Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
•    Reaches Customer Service targets
•    Implements all MEAT procedures and processes linked to Customer Care and agreed with the Customer Service Supervisor.
•    Supports company’s efforts in Sales, Marketing, Finance as assigned by the Customer Service Supervisor

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Learn more about our Prague center here: www.envistaprague.com

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

Job Requirements:

What will you bring?

• Fluent in English and close to native in Arabic. French language as an addition is an advantage.

• Excellent communication skills (verbal and in writing)

• Go getter (Sales oriented)

• Excellent phone voice and skills

• Reliable and high sense of responsibility and urgency

• Commercial skills (ability to hear sales opportunities and to act upon it)

• Flexible (in working hours and jobs that are assigned)

• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)

• Ability to adapt and implement new procedures as required to provide excellent customer service

• Background in dental/orthodontic digital systems or medical device customer support as an advantage.

• Ability to work onsite 4x/week.

What can you look forward to?

· WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)

o initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

· 25 days of vacation

· 4 paid sick days

· Meal vouchers

· Hybrid work model

· Contribution to wellness and leisure activities – Multisport and Edenred

· Retirement plan contribution and life insurance

· Language courses

· Employee Assistance Program

- Free consultations in mental health, legal and financial areas for you and your family members

· Company discounts

· Attractive work environment in Prague 8 – Libeň

· Free parking in the office

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.