Conducts technical training courses for clients and/or employees in the use of complex systems for multiple products. Interacts with client and internal functional areas to develop specifications for content of courses. Works collaboratively with field SMEs, product engineers, technical support, manufacturing and instructional designers to ensure course curriculum is accurate. Works with instructional designer to develop lesson plans that integrates core content, real life scenarios, trouble-shooting/critical thinking skills, practical skills and field service requirements. Instructs participants in both classroom lectures and laboratory/practical sessions. Follows-up to determine applicability of course material. One of the primary focuses of this position will be delivering training to Customer Service Representatives on installation, maintenance and equipment repair of hardware and/or software products.
This position requires a combination of technical knowledge and communication ability to effectively facilitate learning to various target audiences and respond to questions from employees, and clients. Successful performance requires as strong working knowledge of their specific industry.
Primary Responsibilities:
- Strong organizational ability to plan and execute effectively deliver training to all levels in a variety of hardware and software products
- Manage classroom time and audience participation appropriately.
- Provide one-on-one coaching to training participants and their managers.
- Work with Instructional Design team to create training materials including: facilitator and participant guides, learning activities, job aids and other learning tools as needed.
- Customize training materials and tailor delivery techniques for varying audiences and needs.
- Assist in design of computer-based and multimedia curriculum.
- Continuously enhance technical instructional delivery and presentation skills.
- Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations and workshops
- Evaluates performance during and after training by completing participant evaluations to enhance development plan and proficiency levels
- Manage multiple training projects at the same time.
- Collaborate with Subject Matter Experts to create the appropriate content and context for learning.
- Analyze content, target audience, job tasks and learner environments to make appropriate decisions on training approaches.
- Ability to identify and provide follow-up and remedial training for Qualification programs
- Experience in using Learning Management System s (LMS) to coordinate, track and report on employee training
- Execute program measurements and strategy to evaluate the impact of training.
- Audit classes and provide peer feedback to other instructors.
- Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
- Ensure the quality and consistency of course content throughout a course life cycle.
- Identify and develop training materials; Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module
Remote Position -
- Commutable to Danbury, CT preferred
- Non-Commutable to Danbury - 75% Travel
Qualifications
Knowledge, Skills, and Other Requirements
- Experience in a technical and/or field service position.
- Experience with Microsoft Office Suite
- Strong communication/personal interaction skills
- Strong presentation, facilitation and creative problem-solving skills
- Strong planning and organizational skills
- Ability to function well in a high change environment
- Ability to manage workloads and prioritize requests to meet deadlines
- Ability to work independently and with minimum direction
- Team player
Minimum Requirements:
- Bachelor s Degree or equivalent experience.
- Experience or certificate in adult education preferred
- General education knowledge normally acquired through a high school diploma or General Equivalency Diploma (GED)
- 2-5 years field experience operating, maintaining and troubleshooting complex systems
