Customer Support Specialist

FULL-TIME / 100% Remote / Schedule:  11-7 Central Timezone or 12-8 Eastern Timezone

We can consider candidates in TX, GA, NC, NH, MA, MN, NY, RI, MI, FL

Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.

AllBooked by Skedda is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team.

Role overview

• Centers around a PhD-level understanding of our product
• Being curious about customers’ unique space scheduling scenarios
• Collecting and reporting feedback to assist with product development decisions
• Collaborating with the broader team on support strategy, product strategy, and customer relationship management

Day to day responsibilities

• Answering questions via email/chat/video/phone from prospective and existing customers about our product
• Helping customers find solutions to their unique scheduling scenarios
• Providing customers with product demos via video link 
• Updating internal product collateral (knowledge base, etc.)

About You

• You’re a strong verbal and written communicator
• You’re a systems thinker who can help bring clarity to complex ideas
• You keep customer needs top of mind during your design and decision-making process
• You can balance a pragmatic problem-solving approach with a strong attention to detail
• You welcome feedback to improve your skills and work
• You take initiative and work with a healthy sense of urgency

Skills & Experience

• This is an early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
• Demonstrate outstanding written and verbal communication in English
• Have a friendly, engaging, and professional manner 
• Strong interest in technology/SaaS products
• Have experience in customer/client interaction
• Motivated to help customers get the most out of our product 
• Highly organized, with attention to detail
• Bonus:  Spanish language skills 

Benefits

• Competitive salary, benefits package, and paid time off
• Flexible schedule 
• Creative and collaborative work environment
• Direct exposure to the leadership team across departments
• Be empowered to leave a significant mark on the product and the customers

About us

We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. 

At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues: 

1. We are a community
2. Quality is at our core
3. Take ownership
4. Create momentum every day
5. Tackle hard problems
6. Be curious

We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities ahead!

To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-vision-virtues.