Customer Support Lead
Department: Operations
Employment Type: Full Time
Location: London, UK
Description
At Stint, we’re using
AI tools to transform how
hospitality businesses operate. We started by building the UK’s largest flexible workforce of
hyper-local students available for short 2–3 hour shifts, working with brands like
PizzaExpress, Pret a Manger, Gails, and many more. Now, we’re
combining that workforce with an AI tool – creating a platform that no competitor can replicate.
In just 10 months, our new AI software has surpassed
£1m in ARR and we are on
track to multiply that in the next 12 months. We are aggressively capturing the UK market, and international expansion is next - with plans to
launch big in the US soon.
We’re looking for a
Customer Support Lead to join our growing team in Camden. You’ll be at the heart of how we deliver an exceptional experience to both our Stinters and our Partners - ensuring every interaction reflects our values of efficiency, empathy, and excellence.
We are an
office-first, collaborative team and this role is based in
Camden 5 days a week.
What you will be doing:
- Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
- Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
- Maintain clear and accurate records of user interactions and feedback in internal systems.
- Escalate complex cases to senior team members or other departments when needed.
- Spot trends, share insights, and suggest improvements to enhance our support operations.
- Represent Stint’s tone of voice and values in every conversation.
- Contribute to team projects and process improvements that make the experience even better for users.
This position might suit you, if:
- You’ve got excellent written and verbal communication skills.
- You’re calm under pressure and thrive in a fast-paced, problem-solving environment.
- You’re proactive, detail-oriented, and take pride in delivering great service.
- You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
- You’re eager to learn, grow, and make an impact in a scaling startup.
- You’re flexible - happy to occasionally support ad hoc weekend or evening work when needed.
What we can offer you
- Competitive salary based on experience
- Private medical insurance
- A social, friendly and welcoming team based in the heart of Camden
- Office gym membership
- Ownership shares in a well-funded, growing start-up
- Dog friendly office!
- Free office fruit and snacks
- Office dinner if working late
- Regular office breakfasts and lunches
