$108K – $160KSeniorFull Time
It's a new day with a new opportunity at 8am!
About the role:
The Sr. Manager, Customer Onboarding provides amazing service that makes our customers love us. The best candidates are great customer relationship builders. This leadership role ensures a successful onboarding for new customers as they transition from previous practice management software to the 8am software platform. This is the most important phase of the customer lifecycle, and the Senior Manager of Customer Onboarding is responsible for establishing the solid foundation that drives customers’ future success. This position leads a team of Onboarding Managers, and works with Sales, Product, Engineering, and other teams to ensure customers are implemented and onboarded successfully, set up for long-term success, able to realize value quickly and become daily users of the 8am platform and value-added services.
This is the ideal opportunity for motivated individuals who provide excellent customer service while maintaining an organized queue of internal tasks. Successful candidates have a passion for leading and helping others, operational agility, and a blend of technical and interpersonal skills.
About us:
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
What you'll do:
About you:
Nice to have:
Additional Information
The annual salary range for this position is $108,000 to $160,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.
Why 8am:
At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.
Here’s how we support our 8Team:
At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day.
Diversity, equity & inclusion at 8am:
At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Security advisory:
Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
