⚡About AmberAmber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.We are a clear category leader in Australia for home battery automation and are growing rapidly (over 50k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.We are scaling rapidly and you’d be joining a 190-person team committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2026, we will push this even further with our new vehicle-to-grid (V2G) technology.💻About the roleYou’ll join Amber’s IT Operations team, sitting at the intersection of our People Operations and Product Technology teams ensuring our staff are productive, secure, and supported in doing their best work.You’ll split your time between enabling and unblocking colleagues to do their best work, and implementing strategic projects to help IT scale and work effectively. This is a unique opportunity at a fast-growing start up to help us scale up the tools, technology, and processes that enable our staff.
👉🏽 Responsibilities
- Ensure a high quality hybrid/remote employee experience through the provisioning and maintenance of AV and other related meeting room tech
- Coordinate processes for device management and our staff asset lifecycle
- Administer the full lifecycle of our Okta IDP and SSO for seamless and secure employee onboarding, offboarding, and evolving access needs in line with Amber’s security policies
- Participate our internal help desk to provide quick and effective assistance with information technology systems
- Continuously evaluate and improve existing IT processes and systems, tailoring practical and scalable solutions to Amber’s evolving needs
- Maintain and optimise local company networks
- Manage installations, upgrades and configurations of IT service related hardware and software
- Implement and champion a modern, decentralised IT approach that empowers teams while maintaining security standards
- Operate effectively in a fast-paced, adaptable, staff-first environment that prioritises unblocking teams and enabling velocity
🎯 Key Requirements
- Experience with system installation, configuration and analysis
- Thorough knowledge of networks and cloud computing
- Excellent written, verbal and in-person communication skills
- Strong analytical and problem solving skills
- Past commercial work experience in a help desk or other front-line technical troubleshooting role and/or relevant tertiary qualification such at a Diploma (or higher) level of Information Technology, Business Information Systems, etc
Nice to haves:
- Prior experience administering Okta based (or closely related) IdP, SSO and employee provisioning tools
- Prior experience monitoring a fleet of mac and windows laptops using kolide (or similar)
- Prior experience at a high-growth start-up or scale-up, where adaptability and initiative are essential
- A mindset of continuous improvement, with the ability to identify process gaps and implement practical enhancements
- You’re passionate about technology, energy and/or the environment
🎉 Benefits
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of over 190 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city.
- Flexible working hours with provision for regular work from home arrangements.
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year.
This is a full-time role to be based from Melbourne.💰
Salary range is between $90k and $115k base per annum and is quoted excluding superannuation. All salaried roles at Amber include employee stock options over and above the base salary and superannuation.
We have an office in the Melbourne CBD, where we work flexibly between the office and home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.🌈 If this kind of work gets you excited, we'd love to hear from you!Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
🪄 How to ApplyPlease include your resume and a cover letter and tell us:- Why do you want to work at Amber?
Our hiring process will be as below:1. A screening interview with our talent team2. A take home case study3. A follow up interview with two members of the Amber team4. A final chat with the hiring manager & a senior member of the Amber team
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights!
Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.
No recruitment agencies please. We've got this! Thank you.
