Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.
Standard Air & Lite is seeking an experienced HVAC Counter Sales Representative. Duties and Responsibilities:
1. Customer Service • Meets and greets customers at the point of sale with service, respect, and knowledge. • Collects customer’s information for account maintenance using company-provided systems. • Prepares and stages orders for customer will call. • Contacts customers regarding arrivals of items on order/backorder. • Provides prompt and courteous service for all customers and potential customers of the branch. • Actively engages in ongoing customer service training and skill development.
2. Sales Operations • Processes requests for quotes and orders including web orders without error via phone, text, and or e-mail. • Initiates and expedites RC direct parts orders for quicker availability. • Initiates Return Material Authorizations. • Reviews open orders, open quotes, and open RMA reports. • Prepares shipments of UPS/FedEx and ltl including bill of ladings. • Effectively communicates features and benefits of HVAC products and actively promotes our products. • Prepares paperwork for non-Carrier parts warranty submissions. • Reviews and submits SCA warranty forms for Carrier parts. • Inspects Freight Damage claims by customer prior to submission to product manager.
3. Warehouse Operations • Maintains a neat counter area, replenishes stock on store shelves and updated showroom displays. • Maintains accurate bin maintenance. • Supports outside sales and product managers. • Participates in after-hours rotation. • Follows and adheres to all safety, health, security, and environmental standards.
Job Factors:
• Plans, organizes, and prioritizes daily work. • A high degree of verbal and written communication skills required. • Responsible for keeping necessary skill sets updated and proficient. • Ability to demonstrate effective interpersonal skills, professionalism, time management, confidentiality, and good decision-making skills. • Frequent internal and external contact concerning routine matters. • Maintains positive working relationships with all employees, management, and customers.
Qualifications: • This position requires a minimum of a high school or equivalent level of formal education. • Five years of experience with excellence in customer service in the service industry. • Experience in HVAC industry is desirable. Knowledge of HVAC systems is helpful but not required. • Must be able to handle multiple tasks, set priorities and work independently and keep essential information confidential. Result-driven and customer-focused. Skills: • Must have computer skills with proficiency in Microsoft Office (Outlook, Excel, Word & PowerPoint). • Knowledge and experience in Epicor P21 or similar distribution ERPs is a plus. • Requires excellent verbal and written communication skills including phone, text, and e-mail. • Must have strong problem solving, negotiating, and analytical skills with attention to a high level of attention to detail and accuracy. • Excellent organizational and customer service skills.
