At World Central Kitchen (WCK), we believe that powerful data and innovative systems enable our team to engage donors with precision, efficiency, and impact. As a member of the Development Operations team, the Manager, Fundraising Systems will strengthen and scale WCK’s fundraising technology infrastructure, ensuring our data, systems, and analytics operate with the same speed, precision, and compassion that define our work around the world.
This role provides strategic and hands-on leadership and contributes to the ongoing strategy and enhancement of WCK’s fundraising CRM (Salesforce NPSP) and its connected ecosystem of integrations, automations, and AI-driven tools, building the systems that empower data-driven fundraising and scalable growth. Managing a small team, the Manager will oversee data integrity, system optimization, and automation, enabling the Development team to operate with greater insight and efficiency.
This position is ideal for someone who combines strong Salesforce administration skills with an understanding of fundraising operations, a builder who can transform data and technology into tools that empower fundraisers, enhance donor experiences, and scale WCK’s impact.
Key Responsibilities:
- Provide effective oversight and leadership to the Fundraising Systems team, including the Salesforce Administrator and Data Specialist.
- Manage and maintain WCK’s Salesforce NPSP environment, including user setup, permissions, automations, and integrations with external tools such as Mailchimp, Kindsight, Dataro, GoFundMe Pro, and Sage Intacct.
- Partner with Director, Development Operations on reporting and analytics—transforming business needs into actionable dashboards, reports, and data visualizations that support fundraising strategies.
- Oversee data quality management, including regular audits, deduplication, and adherence to data standards and governance protocols.
- Partner with Fundraising Operations and Donor Relations to ensure CRM tools and data workflows meet the evolving needs of frontline fundraising and stewardship efforts.
- Coordinate with Finance to maintain accurate and timely data synchronization between Salesforce and Sage Intacct.
- Identify, scope, and implement system improvements and automations that streamline processes and enable scalable fundraising growth.
- Collaborate with internal teams to design and test new features, integrations, and configurations to improve system functionality.
- Develop, document, and maintain Standard Operating Procedures (SOPs) for data management, reporting, and system use.
- Conduct training and provide ongoing support to Development staff to enhance data literacy and system adoption.
- Work closely with external vendors and consultants to support system enhancements, troubleshoot technical issues, and plan for future upgrades.
- Serve as a resource for best practices in CRM administration, fundraising data, and analytics.
- Contribute to various team projects as assigned.
- The Manager, Fundraising Systems will work closely with senior leaders and lead a small team.
Requirements
- Minimum of 4+ years of progressive experience in fundraising operations, data management, or CRM administration, including at least 2 years in a supervisory role.
- Advanced experience managing and customizing Salesforce NPSP or equivalent CRM system in a nonprofit environment
- Demonstrated ability to lead system integrations and data workflows involving multiple platforms such as email marketing, analytics, and accounting systems
- Strong analytical and reporting skills with experience developing dashboards and data visualizations
- Proven ability to manage projects, meet deadlines, supervise, lead, and communicate clearly across teams
- Demonstrated ability to organize and prioritize work, delegate tasks appropriately, and solve problems through analysis and interpretation of information.
- Excellent written and oral communication skills, with exceptional problem solving skills
- Proficiency with Excel and/or Google Sheets, and Microsoft Word, familiarity with data import/export tools and APIs a plus
- Strong commitment to accuracy, timeliness, clarity, and attention to detail.
- Demonstrated flexibility, eagerness to learn, and comfort with ambiguity in a fast-paced environment.
- Enthusiasm for exploring new technologies and methods to improve results
- Alignment with the mission and values of WCK
Application & Cover Letter
This application requires a cover letter that explains your interest in this position and in working for WCK.
References and Background Checks
To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.
Equal Opportunity
WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.
E-Verify
For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information.
Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante.
No recruiters or agencies, please.
Benefits
ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire.
- Voluntary Benefits:
- Options include:
- Additional Life Insurance
- Pet Insurance
- Supplemental AD&D
- Flexible Spending Accounts (Dependent Care and Health Care)
- 403(b) Retirement Plan:
- WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire.
- Life & Disability Insurance:
- 100% employer-sponsored group life and disability insurance provided within 30 days.
- Paid Time Off (PTO):
- Responsible PTO, including vacation, sick, and personal leave, plus paid holidays.
- Growth Opportunities:
- Learning and development support to grow your career.
- Employee Assistance Program (EAP):
- Free and confidential support for life’s challenges.
- Annual Salary Reviews and additional benefits outlined in the Personnel Manual.
Salary Range: $90,000 - $110,000 USD depends on experience
