Department of Communities and Justice
Case Manager ESP
🇦🇺Parramatta, New South Wales, Australia3 months ago
A$114K – A$126KMidFull Time
Case Manager ESP
Location – Parramatta (Hybrid)
Employment type – Temporary full-time role for 11.5 months
Salary - $113,574.00 pa - $125,719.00 pa, plus employer's contribution to superannuation and annual leave loading
Your role
The Engagement & Support Program (ESP) provides intensive, evidence‑informed case management support to individuals and families across NSW with complex needs. As a Case Manager, you will work directly with participants to deliver interventions that promote safety, reduce risks, and support long‑term behaviour change and community connection. You will be part of a multidisciplinary team within Women, Family & Community Safety (WFCS), Strategy, Policy and Commissioning. The environment is dynamic, collaborative and focused on delivering high‑quality outcomes for vulnerable communities.
What you’ll do
In this role you will be responsible for the following:
The Engagement and Support Unit (ESU), part of the NSW Department of Communities and Justice (DCJ), is a specialised team dedicated to the prevention and early intervention of violent extremism. Recognised both nationally and internationally for its work in countering violent extremism (CVE), the DCJ ESU contributes to national best practices in CVE interventions. The unit collaborates closely with Commonwealth and NSW agencies in delivering programs such as the Engagement and Support Program (ESP) and the Step Together Helpline.
The ESU aims to reduce the risk of violent extremism by providing early intervention and support to address the causes, social, psychological, and/or behavioural issues leading to an escalation into violence. Our primary focus is on diversion and maintaining disengagement, involving active collaboration with key stakeholders, including law enforcement, government agencies, medical and mental Ill-health practitioners, families, non-government organisations and services, along with culturally appropriate mentoring services.
Engagement and Support Program (ESP):
ESP use individualised case management incorporating structured professional judgement using trauma-informed approaches, and a risk, needs, and responsivity approach when engaging with individuals considered vulnerable to engaging in, supporting, or have engaged in violent extremism.
What we’re looking for
In addition to the essential requirements outlined in the role description, the ideal candidate will have:
Skills, Knowledge & Experience (Minimum requirement)
Desirable experience
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Thursday, 26 February 2026 at 11:59 pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rhys Helleman on 0436 484 755 or at rhys.helleman@dcj.nsw.gov.au.
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via anjy.fayad@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
