Location: Europe / UK – 100% Remote
Department: Sales Operations
Reports to: Director of Sales Operations
The Sales Administrator is a critical link in our Hardware and Plug In sales, responsible for the end-to-end lifecycle of customer orders. This role requires a "puzzle-solver" mentality—balancing customer demand with shifting inventory availability. The ideal candidate will act as the primary liaison between our retail partners, the sales field, supply chain and our warehouse, ensuring that our communication and execution remain world-class.
Responsibilities
- Order Management & Retail Compliance:
- Accurately enter, schedule and process high-volume purchase orders (POs), ensuring strict adherence to specified shipping instructions and incoterms.
- Resolve discrepancies between customer POs and NetSuite records with regards to products and pricing.
- Inventory Allocation & Backorder Strategy:
- Manage allocation during supply shortages.
- Proactively monitor "In-Stock" vs. "Backordered" status, performing daily reconciliations to ensure logical priority of shipments.
- Collaborate with the Planning and/or Forecasting team to provide feedback on regional demand trends in Europe/UK.
- Logistics & Warehouse Liaison:
- Proactively schedule releases to the 3PL (Third Party Logistics) using whole order logic/consolidated orders when appropriate.
- Liaise with 3PL when assistance is needed.
- Customer & Sales Support:
- Act as the "voice of the company" for customers regarding order status, tracking, and returns.
- Manage the new customer onboarding process as it relates to Purchase Order acceptance.
- Utilize all specialized pricing strategies within NetSuite.
- Process rebate and price protection requests
- Assist Sales Team in special projects
Qualifications
- Technical Proficiency: Advanced knowledge of NetSuite (strongly preferred) or similar Tier 1 ERP/MRP systems. High proficiency in Excel (VLOOKUPs, Pivot Tables) is required for managing large order sets.
- Retail Channel Expertise: Understanding of the retail supply chain, including Chargeback Management, Vendor Portals (e.g., Amazon Vendor Central), and EDI workflows.
- Communication: Fluent in English (Written/Verbal). Proficiency in German, French, or Spanish is a significant advantage for the European market.
- Problem-Solving: Proven ability to navigate "Stock-Out" scenarios with grace, offering customers alternative SKUs or realistic lead-time expectations. Capability to investigate the root cause of issues, correct them and advise mitigation strategies going forward.
- Regulatory Knowledge: Familiarity with VAT requirements for cross-border shipments within the EU and between the UK/EU is a plus.
Education & Experience
- Minimum 3–5 years in Sales Operations, Order Management, or Wholesale Distribution.
- Bachelor’s degree in Business, Supply Chain, or related field preferred, or equivalent vocational experience.
UA Mission: We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.
UA Vision: In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.
Universal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.
